Glossary Add Value The customer can add additional value to their card after the initial purchase. Auto-approve The amount Aloha Stored Value approves as a tender for a transaction when Aloha Stored Value cannot connect to the database for approval. THis is the amount that you are willing to risk should the card not be valid. For example, if the total transaction is $20.00 and the auto-approve amount is $10.00, Aloha Stored Value auto-approves $10.00. The customer is responsible for paying the remaining $10.00. Back-of-House The file server from which Aloha Manager is launched. The file server also stores the dated subdirectories created during the EOD process. BOH The file server from which Aloha Manager is launched. The file server also stores the dated subdirectories created during the EOD process Bonus Plan You assign bonus plans to Loyalty card types, and Bonus Plans determine how your members qualify for rewards. Each bonus plan has a user-specified name, a start and optional expiration date, a scheduling interval, plan type, reward type, reset date option, and optional bonus events. Card Type A card type determines the functionality of a specific card. When you create a card type, you assign it specific characteristics, such as the card prefix and whether the card is an Stored Value, Loyalty card, or combination Stored Value and Loyalty card. You must be licensed for both Loyalty and Stored Value to make a combination card. Credit Credit is what your members earn when they visit your store and qualify for one or more bonus plans. Credit can be dollars spent, items ordered, number of visits, or points earned. Database A collection of information organized like an electronic filing system. A database contains a collection of records organized into chunks of information that you can query to retrieve information. Database Synchronization The process of sending and receiving updates to the gift card database from the store to the central database, and from the central database to the store. The store receives all new gift card sales that it can process, and it sends all of its gift card transactions to the central database. Data center The location that houses your Loyalty data. Digital Subscriber Line (DSL) A technology for bringing high-speed bandwidth to Internet users. A DSL line can carry both data and voice signals over the same line. The data part of the line is a continuous connection. DSL does not require you to convert analog data to digital data via a modem; therefore, the data is transmitted to your computer as digital data resulting in a faster connection. File Server The file server is the BOH computer which launches the Aloha Manager program. Filter A predefined way of processing data with the goal of obtaining specific data. For example, you can filter for all Loyalty members with a birthday on 12/25. Front-of-House The FOH is the interface accessed by servers, bartenders, managers, cashiers, and other restaurant personnel to clock in/out, ring transactions, close checks, perform checkouts, and so on. FOH also refers to the hardware used at the FOH workstations. FOH The FOH is the interface accessed by servers, bartenders, managers, cashiers, and other restaurant personnel to clock in/out, ring transactions, close checks, perform checkouts, and so on. FOH also refers to the hardware used at the FOH workstations. Guest Check A receipt printed by the POS that includes itemized order detail, such as the entrees and drinks ordered, and a check total for the guest. Internet Service Provider (ISP) The company that provides access to the Internet. Line Items Data elements from within your Aloha Insight data warehouse you can include in the report. These can be a system-supplied line item provided by Aloha Insight or a custom line item created by you using the Custom Line Item wizard. 'Void Dollars by Selected Void Type' is an example of system supplied line item. Look-up List The server or cashier can search for members that contain similar profile information by using the look-up list on the POS. For example, if you have two members with the same names, use the look-up list to view additional information such as their phone number, address, and more. This additional information ensures the proper member is being assigned to a guest check in order to earn credit. Member Anniversary A wedding anniversary or special date for an Loyalty member. Member anniversary is not to be confused with the sign-up date. Panel Editor The tool used to design, create, and modify the panels that make up the order entry screen (user interface) in Aloha Quick Service. Aloha Table Service also uses Panel Editor to create floor plans. POS Point-of-sale. Purge Thresholds Automatically delete gift cards from the in-store database based on user-specified criteria. Redundancy Allows you to process gift card transactions during hardware or connection failures. Semi-connected A semi-connected store uses the in-store database to approve gift card transactions. The store connects to the central database to download gift card updates. Security Class A set of rights that govern the applications, menu options, and actions that a user can perform in Aloha Insight. For example, you can create a security class for your store managers that limits them to viewing select reports. Service Charge A service charge enables you to decrease the balance of an Stored Value after a specified amount of time, either from the last time the card was used, or from the date of the card purchase. Sign-Up Date The date an Loyalty member signed up for your Loyalty program. System Administrator The person who administers your Aloha Insight, Loyalty, or Aloha Stored Value Web site. Generally, this person is in charge of adding users to the system and configuring your company settings and stores. Virtual A virtual store does not warehouse any of the gift card database. The store connects to the central database to authorize gift card transactions. Warehouse A central repository of collected data, sometimes referred to as a data warehouse. Query A request for information from a database. Voucher A receipt the POS prints that contains Loyalty information, such as number of credits the member has currently earned or needs for a reward. A voucher does not include any itemized drinks or entrees ordered.