About Configuring Audit Exceptions

Managing by exception is a powerful way to check for abnormal behavior that falls outside of a specified range. The Audit Exception Configuration wizard enables you to specify your own acceptable tolerances for your stores, which you can increase or decrease as your business dictates. The system uses these ranges to calculate and inform you, via an alert or audit report, when a store or employee falls outside the acceptable ranges. This is called exception reporting. You can configure the system to inform you based on actual activity for each employee, or calculate an average based on activity for all employees, and have the system inform you when an employee is a certain percentage above the average.

Aloha Insight starts with a predefined set of thresholds. For information on these thresholds, refer to Aloha Insight > Reports Viewer. Select Audit from the Category drop-down list and click ‘Facts About POS Audit Exception Reporting.’

To access the Audit Exception Configuration wizard, select System Setup > Audit Exception Config. The Welcome to Audit Exception Configuration wizard appears. Your access and rights to the functions you can perform in the Audit Exception Configuration wizard depend on your security class settings. Contact your system administrator to edit your security settings.

From the Welcome to the Audit Exception Configuration wizard screen you can:

•	Set thresholds for a specific store, if different than the company default thresholds.

•	Edit the company default thresholds, or thresholds established for a specific store.

•	Copy thresholds from one store to another store

•	Delete the thresholds established for a specific store and return them to the company default thresholds.

The Audit Exception Company Settings profile contains the default thresholds for all your stores. To establish unique thresholds for a store, you add a profile for the store and then change the threshold for each audit exception type for which you need to set a different threshold.

Store Name

— Indicates the name of the store for which you have established Audit Exception settings.

Store ID

— Contains the store ID assigned to the store in Site Setup. The default ID number for the Audit Exception Company Settings profile is ‘0.’

Configuring your Default Audit Exception Company Thresholds

When you first sign-up with Aloha Insight, the only profile in the Audit Exception Configuration wizard is ‘Audit Exception Company Settings.’ This profile establishes the default thresholds for your company and appears in the list box with a store ID of zero. Once you create overrides for a specific store, that store also appears in the list box beneath the Audit Exception Company Settings entry.

To edit the ‘Audit Exception Company Settings’ profile:

1.	Select System Setup > Audit Exception Config.

2.	Select Audit Exception Company Settings.

3.	Click Edit.

4.	Locate the Audit Exception or Relative Audit Exception to edit in the list box. If you do not want to track or report the audit type, clear the check box next to the audit type.

5.	Type the new threshold in the text box.

6.	Repeat steps 4 and 5 until you make all necessary changes.

7.	Click Save to save your Audit Exception Company Settings.

Add

Click Add to display the Select a Store screen, where you select the store you are changing from the company default thresholds. There are times when a store needs to have different thresholds than the company thresholds. For example, one of your stores is near a location where customers request more change than normal. Because employees at this location constantly perform no sale transactions, they always go over a normal threshold. For this location, set the threshold to a higher number, or turn it off completely.

To override the default thresholds for a specific store:

1.	Select System Setup > Audit Exception Config.

2.	Click Add to display the Select a Store screen.

3.	Select the store in the ‘Store Name’ column.

4.	Click Next.

5.	Locate the Audit Exception or Relative Audit Exception you want to edit.

6.	Type the new threshold in the corresponding text box, or if you do not want to track or report the audit type, clear the check box.

7.	Repeat steps 5 and 6 until you edit all audit types; otherwise, continue with step 8.

8.	Click Save, when you are through editing the thresholds for the store.

Edit

To edit your company default thresholds, select ‘Audit Exception Company Settings’ in the list box and click Edit. Refer to Configuring your Default Audit Exception Company Thresholds for step-by-step instructions. To make changes to individual store thresholds, select the store in the list and click Edit. You must have adequate security rights to make changes to edit either a store or your company default thresholds.

To edit your company default thresholds, or configure override thresholds for a store:

1.	Select System Setup > Audit Exception Config.

2.	Select Audit Exception Company Settings or the store in the list box.

3.	Click Edit.

4.	Locate the Audit Exception or Relative Audit Exception to edit in the list box.

5.	Type the new threshold in the text box, or if you do not want to track or report the audit type, clear the check box.

6.	Repeat steps 4 and 5 until you edit all audit types; otherwise, continue with step 7.

7.	Click Save to save the new thresholds.

Delete

Select a store in the list and click Delete to remove a store override and reset the store back to the company default settings.

To remove a store override:

1.	Select System Setup > Audit Exception Config.

2.	Select a store in the ‘Store Name’ column.

3.	Click Delete.

4.	Click Yes at the confirmation prompt.

Copy

Select a store, or the company default profile, and click Copy to copy the default thresholds to another store. You must have security rights to copy settings from one store to another.

To copy store settings to another store:

1.	Select System Setup > Audit Exception Config.

2.	Select the store containing the thresholds you want to copy.

3.	Click Copy.

4.	Select the store to which you want to copy the thresholds.

5.	Click Next.

6.	Type the new threshold for the Audit Exception or Relative Audit Exception, as necessary. If you do not want to track or report the audit type, clear the check box.

7.	Repeat step 6 until you edit all audit types; otherwise, continue with step 8.

8.	Click Save to save the new thresholds.