Working with Alerts Viewer

The Alerts Viewer enables you to manage, view, and delete your business alerts that are sent to the Alerts Viewer.

The Alerts Setup wizard enables you to create alerts that you can send to a user via an email account, the Alerts Viewer, or a cell phone.

Date

— Displays the most recent date of business that contains alerts. Select a date from the drop-down list and the alert group for that date appears in the Alerts Viewer list box. You can select a date up to 30 days prior to the most recent date of business, if you have alerts available.

You define the number of days the individual alert remains available in the Alerts Viewer on the Message tab in the Alerts Setup wizard. For example, you can define an alert to remain in the Alerts Viewer for seven days. On the eighth day, the system removes the alert from the Alerts Viewer. This setting is per alert.

Drilling Down in the Alerts Viewer

The total number of alerts you have, including your historical alerts, appear in the right-hand corner of Alerts Viewer. In the Alerts list box, the alert groups display by default. Some examples of alert categories are Menu, Labor, Payments, and Sales.

To view the contents of an alert group, click the closed folder . When a folder is closed, the associated alert sub-categories do not display. An open folder indicates you are viewing the contents of the folder. An alert group can contain multiple alert sub-groups. Click the alert sub-group to view the alert messages.

When you create your alerts, you assign one of three different severity levels to an alert. These severity levels are a visual reminder to you to take the appropriate action. The three severity levels are:

	None
	Warning Alert
	Critical Alert

Sending an Alert to a Subscriber

Within Alerts Viewer, you can click the right mouse button (right-click) on the date drop-down list, alert group, alert sub-group, or the alert message, for additional menu options. For example, a regional manager can pick and choose the alerts they want to send to the store manager. The regional manager would be the only subscriber, and they could send individual alerts to the store manager on an as needed basis. Additionally, the regional manager could send a sub-group of alerts to the district manager. A store manager would get only the alerts that affected their store, and the district manager would get the alerts that affected the district.

You have the option to:

Copy to a subscriber

— Sends all alerts for the selected date, or a specific alert group, alert sub-group, or alert message, to the Alerts Viewer of another user. You select the subscribers or subscriber groups to receive the alert via the Select a Subscriber screen. You can select any user or group defined in Aloha Insight.

Send to a subscriber via email

— Sends all alerts for the selected date, or a specific alert group, alert sub-group, or alert message, to the email address of a subscriber. You select the subscribers or subscriber groups to receive the alert via the Select a Subscriber screen. Aloha Insight uses the email address defined in User Setup.

Delete

— Deletes all alerts for the date, or a specific alert group, alert sub-group, or alert message. You define the number of days the alert remains available in Alerts Viewer on the Message tab in the Alerts Setup wizard.

For more information on sending an alert to the Alerts Viewer of another user or an email address, refer to Managing Alerts.

Clear Date Button

Click Clear Date to delete the alerts for the date currently selected in the Alerts Viewer. Click Yes at the prompt to verify you want to delete the selected date.

Clear All Button

Click Clear All to delete all alerts in the Alerts Viewer. Click Yes at the prompt to verify you want to delete all your alerts. Once you delete all your alerts, you cannot undo this action.

Print Button

Click Print to print the contents of the Alerts list box.