Alerts Setup FAQ Q: What are Aloha Insight alerts? A: Aloha Insight alerts allow you to manage by exception. Alerts are sent to subscribers via the Alerts Viewer application, email, pager, or cell phone, notifying them of operational functions such as employees approaching overtime, employees who are working overtime hours, store sales that are over/under a predefined threshold, or even the sales for new menu items which have exceeded their defined threshold. This is just a sample of the types of alerts you can set up! Q: Can I process an alert immediately, or do I have to wait for the scheduled time? A: You can process an alert any time you want. Select the alert from the Alerts Setup Wizard screen and click the Run Now button. Q: Can I test the alerts I create? A: Yes you can. After defining all attributes for an alert, click Test. If any information is incorrect, you receive a message to correct it; otherwise, select a store and a date, and click Test. This allows you to see the alert message sent to the subscribers of the alert. Q: Can I send alerts to an email address or web enabled pager/cell phone? A: Sure you can. Select the Alert Message tab and click ‘Send alert message to an Email, Pager, or Cell Phone.’ Be sure the message format is either ‘Short Message’ or ‘Custom Message’ with a maximum length of 40 characters. Otherwise, the recipients will not receive the entire alert. Q: How do I define a new alert? A: You access Aloha Alerts and the Welcome Screen appears. To define a new alert, click Add. The Alert Setup screen appears. Define the attributes of the alert in this tab, then select each tab and continue to define the information for the new alert, as needed. Remember to test the alert before saving. Q: Can I configure an alert to monitor all stores? A: Yes. Select the Stores Monitored tab and select ‘All Stores’ in the Select Stores to be Monitored inset. In the Reporting Alerts for Multiple Stores inset, select either ‘Create a single alert for all stores,’ or ‘Create a separate alert for each store.’ Click Save to save your settings. Q: When are alerts sent to the subscribers? A: In the Alert Schedule tab, you can select from several options as to when you want alerts sent to subscribers, i.e., Daily, Weekly, Monthly, End of Week, End of Month, End of Period, End of Year, or Not Scheduled. You also set the start and end date for an alert in this tab. Q: Can I use custom line items when configuring an alert? A: Yes. In the Alert Setup tab, select ‘Custom’ from the ‘Insight Line Items’ drop-down list. A list of all custom line items created in Insight display. Select the custom line item from the list and edit the information in the other tabs as needed. Remember to test and save before exiting. Q: What are alert templates? A: Use alert templates to define an alert quickly. Click the Template button from the Welcome screen. Select the category and template to use and click Next to specify the settings for the new alert.