Aloha Loyalty Card Lookup FAQ

Q: How can I use the Aloha Loyalty Card Lookup?

A. You can manually increase or decrease a member’s bonus plan standing anywhere you have an Internet connection and access to the Aloha Loyalty Card Lookup on the Aloha Insight Web site. For example, when a member starts using their card in your stores, you can access their information and view which stores they visited and what they ordered on each visit. This gives you a powerful tool to analyze the buying habits of your Loyalty members.

Q: How do I print the transaction history?

A. Click on the Aloha Loyalty Card Lookup screen to print the Loyalty information in report format to your local printer.

Q: Can I limit who has access to this application?

A. You can control who has access to the Aloha Loyalty Card Lookup through Security Class Setup. Access to the applications in Aloha Loyalty are controlled through the user’s security class. If you do not want a user to access the Aloha Loyalty Card Lookup, move ‘Aloha Loyalty Card Lookup’ to the ‘Menu SubHeadings not Assigned to Class’ list box. For more information, refer to the Security Class Setup online help.

Q: Can I view Stored Value activity and Loyalty activity on the same card number?

A. Yes, if you are licensed for Stored Value and Loyalty and have a card that is both. When you look up the Loyalty card number, select ‘Show Stored Value Transactions’ to view Stored Value transactions along with Loyalty transactions. Refer to Show Stored Value Transactions, for more information.

Q: Is there any training for Aloha Loyalty Member?

A. Yes, Aloha Insight provides training via Web conferencing for many of the modules. Look for the link with the complete list of classes on your Aloha Insight home page. All you need to participate is a phone line and a Web connection. You will have the opportunity to interact with the instructor and follow along on your own screen.