Troubleshooting FOH Operations We included the following troubleshooting procedures when performing FOH Operations with Loyalty: The Loyalty Program is Not Running If you encounter a message stating, “The Loyalty application is not running...,” upon startup of the FOH, the Loyalty program is off-line or disconnected. Contact your Loyalty support for assistance in resolving the error. Allowing the Minimum Member ID Digits If you encounter a message stating, “The Member ID is less than 14 digits...”, when you try to manually enter the member’s card number, then you did not enter the correct number of digits. Touch the message and re-enter the card number.