Setting Up Aloha Promotions and Comps for Aloha Loyalty

When using Aloha Loyalty with the Aloha POS system, you define all promotions and comps for which all your guests are eligible, not just your Aloha Loyalty members, in the Aloha POS system. You define promotions and comps specific to your Aloha Loyalty members using the Loyalty Bonus Plans Setup. However, if you define any bonus plan in Loyalty as a promotion with a ‘real-time discount’ reward type, to discount the guest check in the FOH, and report it correctly within the Aloha POS reporting system, you must set up a minimum of one ‘Loyalty real-time’ promotion in the Aloha POS system. Likewise, if you define any bonus plan in Loyalty as a comp with a ‘real-time discount’ reward type, you must set up a minimum of one ‘Loyalty real-time’ comp in the Aloha POS system

The system considers any bonus plan in Loyalty with Real-Time Discount selected as the ‘Reward Type’ in the Bonus Plan Setup as a real-time discount

Any Aloha POS promotion or comp in which you select ‘Loyalty Real Time’ is strictly for use when applying a Loyalty discount to a FOH check. You cannot place it on the FOH Promo or Comp Lookup screens, include it in a script, activate it using an event, place it on a button on a Floor Plan screen, or place it on a panel in Quick Service. Doing so results in an error in the FOH.

After you create the Aloha promotions and comps for Loyalty, you map each Loyalty real-time discount bonus plan to a promotion or comp in the Aloha POS system. You can map the Loyalty real-time discount bonus plans using a one-to-one-relationship, a one-to-some relationship, or a one-to-many relationship, depending on how you want them to report in the Aloha POS system.

Use the Reward Settings tab within the Loyalty Bonus Plan Setup to map the Loyalty bonus plan to a promotion or comp in the Aloha POS system.