Configuring the Audit Exception Settings Screen The Audit Exception Settings screen contains two columns of audit types that you can edit, the Audit Exceptions and the Relative Audit Exceptions. Each column contains a check box, an audit type, and a text box containing the threshold for the audit type. If you clear the check box, Aloha Insight no longer monitors this audit type and sets the threshold to zero; however, if you select the audit type check box again, the threshold resets to the Aloha Insight default threshold. When editing thresholds, you can capture all audit exceptions by setting the count audit types to ‘1’ and the dollar audit types to 0.01. If you do not want to capture the audit type, set the threshold to zero or clear the check box. If you are editing your default company thresholds for the first time, the values are the default starting values for an Aloha Insight customer. If you are editing a store, the values in the threshold text boxes are your company defined values. Check All Click Check All to enable all the audit types on the Audit Exception Settings screen. The Check All button becomes enabled if there is at least one audit type not selected. When you click Check All, you enable all audit types. The audit types that were not selected, default to the Aloha Insight default threshold amount in the text box. Before clicking Check All, you should note the audit types with cleared check boxes, once enabled you can then edit the threshold amount to your company settings amount. Clear All Click Clear All audit exception thresholds and you want to set all audit type thresholds to zero, or that you want to enter the thresholds from scratch. After clicking Clear All, you must answer the Confirm Clear All confirmation prompt. Audit Exception — Contains the audit types for which you can set a threshold and be notified when an employee meets or exceeds the number or amount. You can click the audit type to view a definition. Expand to see a list of Audit Exception types: CC Activity by Same Emp Count — Monitors when any employee uses the same credit card number as payment on more than one check owned by the same employee during the same business day. Checks with Zero Value Count — Monitors when any employee meets or exceeds the threshold for the number of checks for which a comp, promo, or void was used to reduce the balance to a zero value. Cleared Items Amount — Monitors when any employee meets or exceeds the dollar threshold amount for items added and removed from a check without being ordered. Once an employee meets the threshold, all items cleared by the employee are reported. Modifiers are not reported. Cleared Items Count — Monitors when any employee meets or exceeds the threshold for the number of items added and removed from a check without being ordered. Once an employee meets the threshold, all items cleared by the employee are reported. Cleared modifiers are not reported. Comp Amount — Monitors when any employee meets or exceeds the dollar threshold amount for all comps applied to a check by either an employee or manager. The Comp Amount audit type does not track number of items discounted. Comp Count — Monitors when any employee meets or exceeds the threshold for the number of comps applied to checks, by either an employee or manager. The Comp Count audit type does not track the number of items discounted. Deleted Check Out by Mgr Count — Monitors when a manager meets or exceeds the threshold for the number of times a manager can delete a checkout. This audit type reports the manager who deleted the checkout, rather than the employee whose checkout was deleted. Deleted Clock Out by Mgr Count — Monitors when a manager meets or exceeds the threshold for the number of times a manager can delete a clockout. This audit type reports the manager who deleted the clockout, rather than the employee whose clockout was deleted. Stored Value Activity by Same Emp Count — Monitors when any employee meets or exceeds the threshold for the number of Aloha Stored Value cards an employee sells and redeems on a single day of business. Edit Punches by Mgr Count — Monitors when a manager meets or exceeds the threshold for the number of shift edits a manager can perform in the POS for an employee’s clock in or clock out time. No Sale Count — Monitors when any employee meets or exceeds the threshold for the number of times an employee can perform a no-sale transaction in the POS. After an employee meets the threshold, the system reports each time the employee performs a no-sale transaction. It is common for restaurants to place a no-sale button on the Front-of-House (FOH). This audit type tracks the number of times an employee presses that button. Pay Rate Change — Monitors when the pay rate for an employee changes, based on the pay rate amount being different than the previous day of business. The Pay Rate Change audit type tracks the dollar amount that is changed for the employee. Promo Count — Monitors when any employee meets or exceeds the threshold for the number of promos applied to checks, by either an employee or manager. The Promo Count audit type does not track the number of items discounted. Refund Amount — Monitors when any employee meets or exceeds the threshold for the total dollar amount refunded by an employee. When an employee meets or exceeds the threshold, the refund check information is reported. Refund Count — Monitors when any employee meets or exceeds the threshold for the total number of refunds by an employee. When an employee meets or exceeds the threshold, the refund check information is reported. Reopen Check by Mgr Count — Monitors when a manager meets or exceeds the threshold for the number of checks an employee or manager can reopen and adjust. For example, an employee can open a check and add or delete items, comps, promos, change the tender, or any other transaction that causes the check detail to change. Split Check Count — Monitors when any employee meets or exceeds the threshold for the number of checks an employee splits. When an employee meets or exceeds the threshold, each check is reported. SplitOff Item Count — Monitors when any employee meets or exceeds the threshold for the number of times a single ordered item is split from one check to another by an employee. When an item is split from a check by an employee who meets or exceeds the threshold, the system reports all occurrences. Transfer Checks Count — Monitors when any employee meets or exceeds the threshold for the number of checks transferred to and from the same employee. When an employee meets or exceeds the threshold, all checks transferred by that employee is reported. Trans.log with Multiple Days Count — Monitors the number of times a Trans.log contains more than one day of business. You can use this audit type to track end-of day (EOD) failures at individual stores. Void Amount — Monitors when any employee meets or exceeds the threshold for the total dollar amount of voids. Voided items are items deleted after they have been ordered by an order mode. The Void Amount audit type does not track voided modifiers. Void Count — Monitors when any employee meets or exceeds the threshold for the total number of voids applied to a check. Voided items are items deleted after they have been ordered by an order mode. The Void Count audit type does not track voided modifiers. Relative Audit Exception — Contains the audit types that average the activity for all your employees working on the same day of business and monitors when any employee falls outside a percentage above the average threshold. You determine the percentage over the average before the audit type falls out of range for the employee. For example, you specify the threshold percent for No Sale Counts is .10. When any employee performs 10% more no sale transactions than the calculated average for all employees, the name of the employee is written to the audit log. The calculation for determining when an employee exceeds the threshold is total number of transactions for all employees/number of employees x (one + percentage over threshold allowed) = relative audit exception amount. Using the following numbers as an example: Employee No Sale Transactions Employee 1 16 Employee 2 26 Employee 3 12 Total No Sale Transactions 54 No Sale Counts Average 54 / 3 = 18 No Sale Counts Threshold 18 x (1 + .10) = 19.8 Anything over 19.8 is 10% above the average. Because Emp2 has 26, they are over the relative threshold and their name is written to the audit log. Expand to view a list of relative audit types: Relative CC Activity by Same Emp Count — Monitors when any employee exceeds the allotted threshold above the average for the number of times an employee uses the same credit card number as payment on more than one check during the same business day. Relative Checks with Zero Value Count — Monitors when any employee exceeds the allotted threshold above the average for the number of checks an employee uses a comp, promo, or void to reduce the balance to a zero value. Relative Cleared Item Amount — Monitors when any employee exceeds the allotted threshold above the average for the amount of items added and removed from a check without being ordered. Once an employee meets the threshold, all the items cleared by the employee are reported. Modifiers are not reported. Relative Cleared Item Count — Monitors when any employee exceeds the allotted threshold above the average number of items added and removed from a check without being ordered. Once an employee meets the threshold, all items cleared by the employee are reported. Modifiers are not reported. Relative Comp Amount — Monitors when any employee exceeds the allotted threshold above the average dollar amount for all comps applied to a check by either an employee or manager. The Comp Amount audit type does not track number of items discounted Relative Comp Count — Monitors when any employee exceeds the allotted threshold above the average number of comps applied to checks, by either an employee or manager. The Comp Count audit type does not track the number of items discounted. Relative Deleted Check Out by Mgr Count — Monitors when a manager exceeds the allotted threshold above the average for the number of times a manager can delete a checkout. This audit type reports the manager who deleted the checkout, rather than the employee whose checkout was deleted. Relative Deleted Clock Out by Mgr Count — Monitors when a manager exceeds the allotted threshold above the average for the number of times a manager can delete a clockout. This audit type reports the manager deleting the clockout, rather than the employee whose clockout was deleted. Relative Stored Value Card Activity by Same Emp Count — Monitors when any employee exceeds the allotted threshold above the average for the number of Aloha Stored Value cards an employee sells and redeems on a single day of business. Relative Edit Punches Count — Monitors when any employee exceeds the allotted threshold above the average for the number of shift edits a manager can perform in the POS for an employee’s clock in or clock out time. Relative No Sale Count — Monitors when any employee exceeds the allotted threshold above the average for the number of times an employee can perform a no-sale transaction in the POS. After an employee meets the threshold, the system reports each time the employee performs a no-sale transaction. It is common for restaurants to place a no-sale button on the Front-of-House (FOH). This audit type tracks the number of times an employee presses that button. Relative Promo Count — Monitors when any employee exceeds the allotted threshold above the average for the number of promos applied to checks, by either an employee or manager. The Relative Promo Count audit type does not track the number of items discounted. Relative Refund Amount — Monitors when any employee exceeds the allotted threshold above the average for the total dollar amount refunded by an employee. When an employee meets or exceeds the threshold, the refund check information is reported. Relative Refund Count — Monitors when any employee exceeds the allotted threshold above the average for the total number of refunds by an employee. When an employee meets or exceeds the threshold, the refund check information is reported. Relative Reopen Check by Mgr Count — Monitors when any employee exceeds the allotted threshold above the average for the number of checks an employee or manager can reopen and adjust. For example, an employee can open a check and add or delete items, comps, promos, change the tender, or any other transaction that causes the check detail to change. Relative Split Check Count — Monitors when any employee exceeds the allotted threshold above the average number of checks an employee splits. When an employee meets or exceeds the threshold, each check is reported. Relative SplitOff Item Count — Monitors when any employee exceeds the allotted threshold above the average number of times a single ordered item is split from one check to another by an employee. When an item is split from a check by an employee who meets or exceeds the threshold, the system reports all occurrences. Relative Transfer Checks Count — Monitors when any employee exceeds the allotted threshold above the average number of checks transferred to and from the same employee. When an employee meets or exceeds the threshold, all checks transferred by that employee are reported. Relative Void Amount — Monitors when any employee exceeds the allotted threshold above the average for the total dollar amount of voids. Voided items are items deleted after they have been ordered by an order mode. The Void Amount audit type does not track voided modifiers. Relative Void Count — Monitors when any employee exceeds the allotted threshold above the average number of voids applied to a check. Voided items are items deleted after they have been ordered by an order mode. The Void Count audit type does not track voided modifiers.