User Account Setup FAQ Q: What if a user uses a Web-based email address? A: If your users use one of the common Web-based email solutions, such as Yahoo™, or Hotmail™ you can still use this email address with Aloha Insight. Select ‘Web Email’ when you create your users and enter the email address in the ‘Web Email’ text box. Q: Can I set up multiple email addresses for the same user account? A: You can set up only one email address per user account. To set up multiple email addresses for a user, create another account for the user and enter the additional email address. Q: How do I prohibit an ex-employee from accessing Aloha Insight? A: You can make any employee inactive to prohibit them from accessing Aloha Insight. You should make former employees inactive, instead of deleting them from the system. Users still receive reports or alerts created by the inactive employee. For example, one of your district managers leaves to work for anther restaurant. This district manager created numerous reports and alerts for his managers, and you want the managers to still receive these reports and alerts. Just make the ex-employee inactive on the User Account Setup wizard. Q: How do I unlock a user that is locked out of Aloha Insight? A: You must have appropriate security access to unlock a user. If you do not have security access, contact your system administrator for security access or to have them unlock the user. To unlock a user, select System Setup > User Account Setup. Scroll through the list of users in the list and select the name of the locked user. Click ‘Locked’ to clear the check box. The user can now log in to Aloha Insight. Q: Do you provide any training or additional information for setting up users in the User Account Setup wizard? A: Yes, Aloha Insight provides training via Web conferencing for many of the modules. Look for the link with the complete list of classes on your Aloha Insight home page. All you need to participate is a phone line and a Web connection. You will have the opportunity to interact with the instructor and follow along on your own screen.