Managing Alerts

You can send the alerts for a date, alert group, alert sub-group, or an individual alert to the Alerts Viewer of another user, or email address of another user by clicking the right mouse button (right-click) on the date, alert group, alert sub-group, or the alert message, to display the following menu options:

Copy to a subscriber

— Sends all alerts for the selected date, or a specific alert group, alert subgroup, or alert message, to the Alerts Viewer of another user. You select the subscribers or subscriber groups to receive the alert via the Select a Subscriber screen. You can select any user or group defined in Aloha Insight.

Send to a subscriber via email

— Sends all alerts for the selected date, or a specific alert group, alert subgroup, or alert message, to the email address of a subscriber. You select the subscribers or subscriber groups to receive the alert via the Select a Subscriber screen. Aloha Insight uses the email address defined in User Setup.

Delete

— Deletes all alerts for the selected date, or a specific alert group, alert subgroup, or alert message. You define the number of days the alert remains available in the Alerts Viewer on the Message tab in the Alerts Setup wizard.

Managing Alerts using Dates

If you right-click within the date drop-down list, you can copy all alerts for that date to a subscriber, send all alerts for that date to a subscriber via email, or delete all alerts for that date.

To copy the alerts for a date to the Alerts Viewer of another subscriber:

1.	Right-click the date to display a pop-up menu.

2.	Select Copy all Alerts for “mm/dd/yyyy” to a Subscriber. The Select a Subscriber screen appears.

3.	Select either a subscriber group or an individual subscriber in the left list box.

4.	Click the arrow to move the subscriber group or individual subscriber to the right list box.

To move all available users or groups to the right list box, click .

5.	Click Save.

6.	Click Close at the Alerts have been Copied to User(s) prompt.

To send all alerts for a date to an email address of another subscriber:

1.	Right-click the date to display a pop-up menu.

2.	Select Send all Alerts for “mm/dd/yyyy” to a Subscriber via Email. The Select a Subscriber screen appears.

3.	Select either a subscriber group or an individual subscriber in the left list box.

4.	Click the arrow to move the subscriber group or individual subscriber to the right list box.

To move all available users or groups to the right list box, click .

5.	Click Save.

6.	Click Close at the Alerts have been Emailed to User(s) prompt.

When you send all alerts for a date, each alert is delivered as a separate email.

To delete all alerts for a date:

1.	Select the date from the drop-down list.

2.	Right-click on the date.

3.	Select Delete all Alerts for “mm/dd/yyyy.”

An alternative method to delete all alerts for a date:

1.	Select the date from the drop-down list.

2.	Click Clear Date.

3.	Click Yes on the Confirm Delete dialog box.

Managing Alerts using the Alert Group

Use Alerts Viewer to manage your alert groups, such as copying an alert group to other subscribers.

To copy the alert group to the Alerts Viewer of another subscriber:

1.	Right-click the alert group to display a pop-up menu.

2.	Select Copy all “xx” to a Subscriber, where “xx” is the name of the alert group.

3.	Select either a subscriber group or an individual subscriber in the left list box.

4.	Click the arrow to move the subscriber group or individual subscriber to the right list box.

To move all available users or groups to the right list box, click .

5.	Click Save.

6.	Click Close at the Alert Group has been Copied to User(s) prompt.

To send the alert group to another subscriber via email:

1.	Right-click the alert group to display a pop-up menu.

2.	Select Send all “xx” to a Subscriber via Email, where “xx” is the name of the alert group.

3.	Select either a subscriber group or an individual subscriber in the left list box.

4.	Click the arrow to move the subscriber group or individual subscriber to the right list box.

To move all available users or groups to the right list box, click .

5.	Click Save.

6.	Click Close at the Alert Group has been Emailed to User(s) prompt.

When you send a group of alerts, each alert is delivered as a separate email.

To delete the alert group:

1.	Right-click the alert group.

2.	Select Delete Alert Group “xx” where “xx” is the name of the alert group.

To copy the alert subgroup to the Alerts Viewer of another subscriber:

1.	Right-click the alert subgroup to display a pop-up menu.

2.	Select Copy all Alerts for “xx” to a Subscriber, where “xx” is the name of the alert subgroup

3.	Select either a subscriber group or an individual subscriber in the left list box.

4.	Click the arrow to move the subscriber group or individual subscriber to the right list box.

To move all available users or groups to the right list box, click .

5.	Click Save.

6.	Click Close at the Alert Subgroup has been Copied to User(s) prompt.

To send the alert subgroup to another subscriber via email:

1.	Right-click the alert subgroup to display a pop-up menu.

2.	Select Send all Alerts for “xx” to a Subscriber via Email, where “xx” is the name of the alert subgroup

3.	Select either a subscriber group or an individual subscriber in the left list box.

4.	Click the arrow to move the subscriber group or individual subscriber to the right list box.

To move all available users or groups to the right list box, click .

5.	Click Save.

6.	Click Close at the Alert Subgroup has been Emailed to User(s) prompt.

When you send a subgroup of alerts, each alert is delivered as a separate email.

To delete the alert subgroup:

1.	Right-click the alert subgroup.

2.	Select Delete Alert Group “xx,” where “xx” is the name of the alert subgroup

To copy the alert to the Alerts Viewer of another subscriber:

1.	Right-click the alert group to display a pop-up menu.

2.	Select Copy Selected Alert to a Subscriber.

3.	Select either a subscriber group or an individual subscriber in the left list box.

4.	Click the arrow to move the subscriber group or individual subscriber to the right list box.

To move all available users or groups to the right list box, click .

5.	Click Save.

6.	Click Close at the Alert has been Copied to User(s) prompt.

To send the alert to another subscriber via email:

1.	Right-click the alert group to display a pop-up menu.

2.	Select Send Selected Alert to a Subscriber via Email.

3.	Select either a subscriber group or an individual subscriber in the left list box.

4.	Click the arrow to move the subscriber group or individual subscriber to the right list box.

To move all available users or groups to the right list box, click .

5.	Click Save.

6.	Click Close at the Alert has been Emailed to User(s) prompt.

To delete the alert:

1.	Right-click the alert.

2.	Select Delete Selected Alert.